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Cognitive Automation
for Policy Administration

Reduces running costs and errors simultaneously.

Description of Problem

Our Client needed to onboard their new policy-holders and update hundreds of policy changes every day. Humans were spending countless hours to welcome their new customers and enter data about customers’ policies into I.T. systems.

The Client also thousands of existing policy-holders and the number have been growing day by day. This meant that the policy administration staff had to work on updating particulars and changes in policies.

That’s just the beginning, there are many tedious tasks that await if there is any document or information that is missing or not completed. These mundane processes had to be done every day by many policy administration staff. 

Client Overview:

The client is a population health management and technology solutions company that touches millions of lives annually throughout the world.



Processes Type:

Policy Administration

How Gleematic Helps

Gleematic is able to gather hundreds of customers data from application forms round the clock. This task usually took several hours to be completed manually, but Gleematic is able to do it in just 1-2 hours.

Gleematic will generate onboarding emails and send them to new customers. Our bots can also extract customers’ requests for policy changes and make updates in the in-house I.T. systems.

Gleematic will forward the requests for policy changes to the related department to be processed.

Gleematic will pull out and analyse data and information in the documents. Our bots then will calculate potential risk for a specific client or profile.



Degree of Robotization: 75% Effort Automated


ROI: 3 Months

Human Error Rate Reduced


Manual Effort Reduction to 75%


Faster Processing Time: Reduction of 65%


More Standardization


High-Quality Improvement


No More Repetitive Administration


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