Can AI assistants (like Agentic AI) truly transform the way we work?

That was the big question on the table at AI ToolsDay, an event hosted by Lorong AI on July 1st, 2025.

Our CEO, Christopher Lim, was invited to join the conversation. He brought fresh perspectives on how Agentic Automation is redefining business workflows. Far beyond basic automation, Christopher shared how Gleematic’s approach to Agentic AI enables software bots to think, adapt, and make decisions—similar to how human teammates would.

The event gathered forward-thinking professionals from across industries to explore how AI is evolving from being a backend tool to becoming a proactive digital partner. From streamlining decision-making processes to handling complex, multi-step workflows, AI is no longer just doing tasks.

Check more about Agentic AI

Why RPA Alone Is not Enough Anymore — And How Agentic AI Steps Up

We have come a long way with Robotic Process Automation (RPA). It was a breakthrough—helping companies eliminate repetitive tasks and improve efficiency. But let us face it: traditional RPA has its limits.

RPA depends on strict rules and predefined logic. When something unexpected happens—like a change in document format, incomplete data, or a need for human judgment—it stumbles. It needs humans to step in and fix, decide, or redirect. In fast-paced environments, this creates friction. Instead of accelerating work, it introduces more stops and starts.

RPA is great for rule-based tasks with clear instructions. But what happens when decisions need to be made? When the data is not clean? Or when processes involve multiple steps, judgment calls, or changing conditions?

Here is exactly where Agentic AI steps in.

Unlike traditional automation, Agentic AI introduces autonomous software agents that do not just execute—they think, adapt, and make decisions. These AI-powered bots behave like experienced team members. They can handle complexity, ambiguity, and context in ways that traditional RPA simply cannot.

Agentic AI goes far beyond traditional RPA by handling messy, variable, and judgment-heavy tasks with intelligence. Whether it is processing invoices with missing data, understanding, and responding to customer emails with context, managing inventory based on trends and supplier behavior, or generating financial reports with real-time insights—Agentic AI steps in to take on exactly these pain points.

What is Agentic Process Automation? Are We Moving from RPA to APA Now?

What Makes Agentic Automation Different?

Christopher shared the key differences that set Agentic Automation (Automation with Agentic AI) apart from traditional Robotic Process Automation (RPA):

• Context-aware decisions: AI agents that understand data, not just read it.
• Autonomous actions: Bots that do not wait for human instructions—they act.
• Multi-step workflows: From form processing to financial checks, handled end-to-end.
• Real-time adaptation: Systems that learn and evolve with your business.

Gleematic Agentic Automation: Making Work Smarter, Not Harder

In his session, Christopher Lim introduced the concept of Gleematic Agentic Automation.

What sets Gleematic apart is its ability to handle real-world business scenarios that involve complexity and judgment. Instead of waiting for human input when things go off-script, Gleematic’s AI agents interpret context, detect anomalies, and make decisions. Whether it is processing invoices with inconsistent formats or reviewing financial data for approvals, Gleematic can do it intelligently and independently.

Gleematic Agentic AI for Finance Automation

Finance departments today face increasing pressure to do more with less. They have to manage high volumes of data, ensuring compliance, and delivering insights quickly, all while minimizing errors. Traditional automation tools often fall short when tasks involve multiple steps, judgment calls, or constantly changing inputs. That is where Agentic AI becomes essential.

Gleematic steps in with a smarter approach to finance automation. AI does not just follow instructions, but understands, adapts, and makes decisions across complex workflows. This approach transforms finance operations from manual and repetitive to agile, accurate, and highly efficient. Thus, giving teams more time to focus on strategy instead of being bogged down by routine tasks.

With Gleematic’s Agentic AI, finance teams can now automate more than 70% of their routine tasks—freeing up time, cutting down manual effort by up to 90%, and reducing costly errors. From handling accounts payable to accounts receivable, Gleematic intelligently reads invoices, matches them with purchase orders, validates data, and even routes them for approval without human intervention. On the receivables side, it can track outstanding payments, send reminders, and update systems in real time. Whether it is reconciling transactions, generating reports, or checking for compliance, Gleematic does not just follow steps—it makes smart decisions along the way.

Why Gleematic Agentic Automation?

Automate workflows (and handle decision-making processes) without human intervention

Gleematic Agentic Automation is built to do more than just repetitive tasks. It is designed to think, adapt, and act—almost like a smart colleague who just happens to be made of software. Instead of relying only on fixed rules, Gleematic’s AI agents can handle complex processes, make decisions, and respond to unexpected changes without constantly needing human input.

Handle multi-step processes intelligently

One of the standout strengths of Gleematic Agentic Automation is its ability to handle multi-step processes intelligently—from start to finish. Instead of just completing one task at a time, Gleematic’s AI agents can follow an entire workflow, make decisions at each stage, and adapt based on the data they receive. For example, they can read a document, extract key information, cross-check it with other systems, decide what action to take, and even send notifications or approvals—without human intervention. It’s like having a digital team member who not only knows the steps, but understands the bigger picture and can act accordingly.

Customisable for any business needs

One of the things that makes Gleematic special is how it can be customized to fit your specific business needs. Whether you are dealing with finance, HR, operations, or admin tasks, the system can be trained to understand your workflows and act intelligently. From reading documents and validating data to approving requests and routing information, it gets the job done—smoothly and accurately.

Work with any legacy systems

Even better, Gleematic does not require you to be a tech expert to get started. There is no need for complex coding, long development cycles, or expensive IT overhauls. It is built with business users in mind—so teams can create, modify, and manage automation workflows through a simple drag-and-drop interface. That means your finance, HR, or operations staff can take charge of automation without waiting on IT support.

Gleematic is also designed to play nicely with whatever systems you already use. Whether you are working with modern APIs or relying on older legacy software, it can connect and integrate seamlessly. This makes implementation much smoother, especially for organizations that are in the middle of digital transformation and juggling a mix of tools.

Real Impact, Real Results

Backed by real-world use cases from Gleematic clients, Christopher showed how Agentic Automation delivers measurable business value:

• Up to 60% cost reduction in invoice handling
• Over 100 hours saved monthly per team through intelligent data extraction
• Scalable operations with minimal human intervention
• Faster decisions = stronger vendor relationships & customer satisfaction

Why Agentic AI Matters?

Where companies are chasing productivity, Agentic AI offers something deeper: clarity and confidence. Instead of drowning in routine tasks, human teams can now focus on strategic thinking, innovation, and high-value work.

As Christopher said, “We are not just building tools. We are building intelligent teammates.”

The message from Lorong AI’s event was clear: the future of work is not about replacing humans—it is about empowering them with AI that truly understands and acts.

Another Session: Exploring the Evolution of AI Workspaces

The event also featured an insightful session by Bruce Yang, Co-founder of Sapiens AI, who shared thought-provoking perspectives on how AI is reshaping professional workflows. His talk emphasized the shift from traditional tools to AI-powered workspaces that assist with complex tasks like research, content creation, and analysis—while maintaining contextual awareness relevant to Southeast Asia.

One of the key takeaways from his session was how next-generation AI can enhance productivity not just by automating tasks, but by becoming intelligent collaborators that understand the nuances of the work we do. His presentation sparked meaningful discussions about the evolving relationship between humans and AI in the modern workplace.

We thank Bruce for his valuable sharing and for contributing to a well-rounded conversation on the future of work.

Thank You, Lorong AI!

We are honored to have been part of this event and grateful to Lorong AI for creating a platform to exchange ideas on the future of work. We hope attendees walked away with valuable insights from both presentations—on how Agentic AI is transforming business workflows and how human-friendly automation can unlock new levels of productivity.

The road ahead is full of opportunity, and we are excited to continue building technology that empowers humans — not replaces them.

Whether you are leading digital transformation, streamlining back-office operations, or if you are ready to see Agentic Automation in action, we are always happy to show you how Gleematic is changing the way people work!

Written by: Kezia Nadira