for Customer Billing
Reduces running costs and errors simultaneously.
Description of Problem
With more than 170 million users, the Company must send bills to its customers 2 (two) times a month, the first invoicing is done at the beginning of the following month. The second time at the end of the month. Company staff must download invoice details from each account to be billed from the system one by one to check and sort.
The staff usually had to address several issues, including:
Mundane Billing Process
The customer service team needs to manually transfer millions of billing invoices from one system to another. They also need to make sure all the billing invoices are sent correctly. The customer service team spends hours or even days just to do all this work.
Every day, the staff needs to transfer billing invoices within systems one by one. This manual repetitive task often causes human errors such as missing invoices or even wrong recipients. Most of the staff were also feeling overwhelmed by this mundane process.
The client is a major telecommunications company with hundreds of million users.
How Gleematic Helps
Gleematic can perform/automate Customer Billing tasks including:
Degree of Robotization: 75% Effort Automated
ROI: 3 Months
Human Error Rate Reduced
Manual Effort Reduction to 75%
Faster Processing Time: Reduction of 65%
No More Repetitive Administration
Get Free eBook
What is it and how to implement it successfully