Gleematic AI had the privilege of collaborating with the Singapore Chinese Chamber of Commerce & Industry (SCCCI) , in partnership with Pand. ai, to host an insightful seminar titled “Can’t Find Enough Talent? Create Your Own ‘A.I. Employees’.” The seminar took place on June 13th from 3:00 pm to 4:00 pm SGT at the SCCIOB Theatrette. The event aimed to shed light on the how to utilise AI employees and Automation, their potential to enhance competitiveness, and the ability to combat rising costs.
Singapore Chinese Chamber of Commerce & Industry (SCCCI)
As one of the leading business organizations in Singapore, the SCCCI plays a pivotal role in promoting trade and economic growth. Established in 1906, the SCCCI acts as a bridge between the government and the business community, representing over 5,000 corporate members. The organization actively supports businesses in various sectors and provides a platform for networking, knowledge exchange, and collaborations.
Seminar on AI Employees
The seminar featured speakers who shared their expertise and insights with the attendees. The first speaker, Mr. Christopher Lim, CEO of Glee Trees Pte. Ltd., drew upon his extensive experience as a serial entrepreneur and global business manager. Christopher Lim provided an introduction to the concept of a digital worker and emphasized the importance of automating work processes to enhance productivity.
Christoper Lim’s Sharing
During his session, Christopher Lim addressed the “How, What, and Why” of utilizing digital workers. With administrative work accounting for approximately 40% of our time, he stressed the need for automation to streamline operations and improve efficiency. Furthermore, presented real-world examples of how Gleematic AI, as a digital worker, can automate tasks such as Data Extraction, Predictive Analysis, and Facial Recognition. Christopher Lim also highlighted the integration of ChatGPT. ChatGPT serves as a conversational interface, employing natural language processing (NLP) to deliver human-like interactions. This combination of ChatGPT and AI automation can potentially revolutionize the implementation of digital workers, allowing for more intuitive and interactive experiences while automating tasks and decision-making processes.
Christopher Lim emphasized the importance of considering AI workers as a solution to the challenges posed by repetitive and tedious tasks in the workforce. With the growing difficulty of recruiting and retaining staff for such monotonous work, employing AI workers can help augment human capabilities and alleviate the burden. When choosing an AI tool, Lim highlighted several key factors to consider. These include the individuals who will work with the tool, the methodology employed for deployment, the working environment, and the availability of multi-language options.
Christopher Lim also emphasized the need to “think big, but start small” when implementing AI solutions. By taking incremental steps, businesses can gradually introduce AI workers and assess their impact. In response to concerns about job displacement, Christopher Lim suggested a proactive approach of re-designing, re-assigning, and re-skilling workers affected by AI automation. He drew a parallel to historical transitions, such as horses losing their jobs to cars because they couldn’t learn new skills. Lim emphasized that while some jobs may disappear due to AI, new technologies will also create new job opportunities.
Ultimately, it is up to humans to adapt and seize these opportunities, considering that many of the jobs that will be automated are the ones that people generally find unappealing and mundane.
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CHUANG Shin Wee‘s Sharing
The second speaker, Mr. CHUANG Shin Wee, Founder and CEO of Pand.ai, provided valuable insights into the evolution of AI chatbots over the years. Having established Pand.ai in 2016, a renowned specialist in conversational AI, Shin Wee’s expertise in this field is unparalleled. Drawing from his experience working with numerous blue-chip companies and SMEs, Shin Wee explained the advancements in AI chatbot technology, from basic word embedding models like word2vec (2016-2019) to transfer-learning-based models like BERT (2020-2022). He also emphasized the significance of generative AI models, exemplified by ChatGPT, which are shaping the future of AI chatbots by enabling more frequent and seamless interactions.
Read More: How AI Is Transforming The Future of Work and Eliminating Labour Shortage
The seminar provided attendees with a comprehensive understanding of AI enployees and its potential as a solution to talent scarcity. By embracing AI technologies and automation, businesses can enhance their competitiveness, optimize costs, and streamline operations.
Gleematic AI expresses its gratitude to the Singapore Chinese Chamber of Commerce & Industry (SCCCI) for the opportunity to share insights on the role of digital workers in businesses. We look forward to future collaborations and events that promote the adoption of AI automation to drive growth and innovation.
Written by: Reiko Anjani
