About SMEICC 2023
Christopher’s Sharing: Creating Autonomous Office
40% of Time Saved
Defining the Autonomous Office
Key Characteristics of Autonomous Office
How Autonomous Office Can Transform Office
1. Automated Processes
2. Process Optimization
Automation and technology enable the optimization of workflows and business processes. Companies can identify inefficiencies and bottlenecks, leading to process improvements that boost overall productivity.
3. Enhanced Efficiency, Increased Productivity
4. Digital Transformation
5. Improved Customer Experience
6. Upskilling and Reskilling
Levels of Office Automation
- Level 0: Office with NO automation at all
- Level 1: Automation with human assistance
- Level 2: Office with partial automation
- Level 3: Office with conditional automation
- Level 4: Office that deploys high automation
- Level 5: Office with fully automated tasks
Christopher delved into the core technologies underpinning the Autonomous Office. Robotic Process Automation involves Recognizing Screen Images, Controlling Software Applications, and Decision-Making functions. Artificial Intelligence encompasses Structured Data Machine Learning, Image/Face Recognition, and Natural Language Processing.
Real-World Applications: Synergy with ChatGPT
The integration of ChatGPT and AI-automation represents a new frontier. This pairing allows users to automate tasks and decision-making while facilitating meaningful conversations and end-to-end automation. One of the use cases shared was using ChatGPT and Automation for customer support.
Read for more: How to Build A Successful Automation Strategy