Digital agility is the cornerstone of success for businesses aiming to stay competitive. The recent 2Gather@ASME: Digital Agility at Work event, organized by the Association of Small & Medium Enterprises (ASME) on October 2, 2024, offered valuable insights into how AI and automation can drive this agility and efficiency. The half-day event brought together experts and industry leaders to explore the intersection of AI, automation, and digital transformation for SMEs. Among the notable speakers was Ada Lim, co-founder of Gleematic, who shared her expertise on leveraging AI to boost efficiency and optimize business processes.
Digital Agility at Work: An Overview
The 2Gather@ASME: Digital Agility at Work event focused on digital agility in the workplace, specifically looking at how businesses can adapt to new challenges by integrating digital solutions. “Digital Agility at Work” refers to an organization’s ability to rapidly adapt and respond to technological changes, market shifts, and evolving business needs by leveraging digital tools and processes. With AI and automation becoming central to the future of work, this event provided SMEs with actionable insights on how to stay ahead in a rapidly changing environment. It also emphasized the importance of supporting business growth by embracing new technologies.
The event featured an exciting line-up of speakers who shared their thoughts on crucial topics such as recruitment, digital transformation, and growth through AI. Each speaker brought a unique perspective to the table, illustrating how AI is being used to streamline processes, improve decision-making, and foster growth in SMEs.
The Future of Work: Boosting Efficiency with AI and Automation
Our co-founder, Ada Lim, shared an interesting point of view about boosting efficiency at work with AI and automation. She addressed how businesses can unlock significant productivity gains through the strategic implementation of AI-powered automation.
One of the key points that Ada Lim emphasized was the role of AI in optimizing decision-making. She discussed how businesses often face bottlenecks in decision-making processes, which can lead to inefficiencies and slow growth. AI, particularly in the form of Gleematic’s solutions, can help businesses streamline these processes by automating tasks that previously required manual intervention.
Staying agile requires companies to constantly adapt to new challenges. By automating repetitive tasks and leveraging AI to make data-driven decisions, companies can free up resources to focus on more strategic initiatives. This not only boosts efficiency but also enhances business agility, enabling companies to respond faster to market changes.
Another area of focus was how AI can support businesses in remaining competitive in an era where technology is constantly evolving. Ada Lim highlighted several use cases where AI has been implemented in finance, HR, and operations to streamline workflows, reduce errors, and improve overall performance. These practical examples showcased the versatility of AI and its ability to address both operational and strategic challenges.
Other Expert Contributions
In addition to Ada Lim’s insights, the event featured several other distinguished speakers who contributed to the broader discussion on digital agility:
- Tammy Chew from Employment Hero shared valuable insights into leveraging AI for recruitment and talent retention. She discussed how AI can be used to automate parts of the hiring process, such as resume screening and candidate assessment. This not only improves efficiency but also reduces the time to hire, helping businesses attract and retain top talent in a competitive market. Her talk resonated with many attendees, particularly those from HR backgrounds, who are looking to adopt more innovative solutions in recruitment.
- Joanna Lim from Microsoft ASEAN spoke about “Harnessing AI to Unlock Growth for SMEs.” She outlined how AI can enable SMEs to scale their operations more efficiently by automating mundane tasks, such as data entry or customer service. Joanna emphasized that AI is not just for large enterprises; SMEs can also benefit from its ability to create personalized customer experiences, forecast market trends, and optimize supply chain management.
- Dinesh Suresh from Maybank presented a forward-thinking approach with his talk on “Leveraging Mental Models to Accelerate Digitalization.” He highlighted the importance of structured thinking in navigating digital transformation. By applying mental models, SMEs can break down complex challenges into manageable parts and approach digital transformation more systematically. Dinesh’s emphasis on clear, structured thinking was a refreshing take on the often-chaotic nature of digital transformation and resonated with business leaders aiming to approach AI implementation with clarity and precision.
Gleematic’s Role in Digital Transformation
As a provider of AI-driven automation solutions, Gleematic plays a vital role in helping businesses automate their operations, improve decision-making, and stay agile in the face of digital disruption. During the event, Ada Lim shared examples of how Gleematic has worked with various companies to automate processes such as HR onboarding, loan approvals, and financial forecasting.
One of the key benefits of AI-powered automation is its ability to adapt to different industries and business needs. For example, in HR, Gleematic helps businesses automate repetitive tasks such as recruitment or payroll processing, leaving HR professionals free to focus on more value-added activities. In finance, Gleematic’s automation solutions help streamline processes like invoice reconciliation or processing, enabling finance teams to focus on strategic financial planning.
The real value of AI, as highlighted by Ada Lim, is its ability to augment human decision-making. By providing accurate, data-driven insights, AI empowers businesses to make more informed decisions faster, ultimately driving growth and competitiveness.
Written by: Kezia Nadira
