We often use the term Robotic process automation (RPA) in the information technology industry as it guarantees a better way to do business. Companies that cannot streamline their processes need to invest time and resources to complete repetitive and basic tasks. This leads to additional total expenses and reduces the profitability of the company. Robot-based process automation is an important part of a company’s IT strategy and a key element of its business strategy.

What is Robotic Process Automation?

Robotic Process Automation (RPA) is a technology that runs on computers and works with almost any system. We can install them onto a computer to help automate repetitive processes. This helps us create more efficient and efficient processes for our employees. Companies are looking for ways to optimize workflows so that they can maximize the value they receive from their actual employees.

RPA was originally introduced for large companies where they handle a lot of data and have large back office operations. Today, RPA is seen in organizations around the world and is used to do data processing tasks. The bot must follow certain rules before it completes a task. 

What are the Pros?

Robots are virtual assistants that help employees get the job done and increase the productivity of the company. They focus mainly on back office tasks and support employees in repetitive work, contributing to increased productivity and reduced operating costs. Employees use the bots in their systems which helps to improve customer experience and reduce processing times.

Gleematic can work in a variety of environments, such as office, retail, customer service and other business environments. Gleematic can help you save 3-4 FTEs and work up to 5 times faster than humans.

Using RPA does not replace your existing IT systems. Instead, Gleematic leverages on your existing systems, improving your internal processes.

Accurate data from multiple sources without error would improve the quality of data analysis and lead to better decisions. In areas where human error is high, Gleematic would be reliable and efficient and would contribute to improving overall quality. Companies can do this in areas such as human-machine interaction, data analysis and data processing.

Providing better customer service and quality of service to customers and employees helps to create goodwill. This leads to the growth of the company, as there are more satisfied customers and customers with customers.

RPA is not something that can completely replace humans, it is not a humanoid robot. However, is it something that replicates human cognitive functions. It improves the customer experience by reducing time spent, and getting employees to address the more difficult issues that truly require human interaction.

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Written by: Elicia Yeo