Cognitive Automation for Invoice Processing in a Telecommunications Company

Description of Problem

With more than 170 million users, the Company must send billing bills to its customers 2 (two) times a month, the first invoicing is done at the beginning of the following month at the end of the month. Company staff must download invoice details from each account to be billed from the system one by one to check and sort.

The staff usually had to address several issues, including:

1. Mundane invoicing process

The customer service team needs to manually transfer millions of billing invoices from one system to another. They also need to make sure all the billing invoices are sent correctly. The customer service team spends hours or even days just to do all this work.

2. Human error

Every day, the staff needs to transfer billing invoices within systems one by one. This manual repetitive task often causes human errors such as missed missing invoices or even wrong recipients. Most of the staff were also feeling overwhelmed by this mundane process.

With help from Gleematic, automated invoice processing reduces running costs and errors simultaneously, resulting in increased Telkomsel productivity.

How Gleematic Software Helps

Our first approach was to understand the processes and workflow implemented by Telkomsel customer service team. Within their needs, we customized several “scripts” (a set of instructions for the bot to follow). 

Next, our bot opens the user database system and finds the billing invoices. Our bot then downloads every billing invoice from every user, such as the name of users, their emails, the invoice number, and the billed amount. Then, our bot types all the details in the body of the email.

Following that, our bot sends the billing invoice and its screenshot file to the users. All the millions of billing invoices now can be done 5X faster. The customer service team is also now happy to work on their job.

Automating the entire invoicing process has a number of benefits, including increased consistency and robustness; improved data matching with fewer exceptions; easy to use and manage set-up; and time savings.

Our robots can perform/automate Invoice Processing tasks for you including:

  • Checking info from the users database system.
  • Downloading invoices and create a screenshot image.
  • Merging all important data into a paragraph.
  • Finding recipients email and writing emails.
  • Sending billing invoices to millions of users.

Benefits to The Client

Gleematic’s Intelligent Automation (Artificial Intelligence & Robotic Process Automation) has delivered significant gains in productivity and accuracy for the client. Our implementation of RPA – AI delivered the below benefits which could not have been achieved through a simple automation program:

  • Degree of robotization: 90% of effort automated
  • ROI: 5 months 
  • Error rate reduced to 0%
  • Manual effort reduction to 85%
  • Faster processing time – reduction of 65%
  • More standardization 
  • High-quality improvement to 0% error rate
  • Reduced financial risk
  • Removal of skilled employees from repetitive administration

Description of Client

telkomsel indonesia rpa

PT Telekomunikasi Selular or Telkomsel is an Indonesian wireless network provider founded in 1995 and is a subsidiary of Telkom Indonesia. It is headquartered in South Jakarta. Telkomsel is the largest wireless carrier in the country with more than 170 million customer base as of 2020.



Process Type

Customer Invoice Processing