Recurring tasks are causing businesses major profit and productivity loss. These tasks may also cause burnout and dissatisfaction among workers.
In a study done by Clockify, research shows there are up to 90% of employees are regularly burdened with mundane, recurring tasks.
How much are these tasks costing businesses? How can we improve and optimise recurring tasks, while not causing burden to workers? Read this article to find out.
What Are Recurring Tasks?
Recurring tasks are work processes that often repeat on a certain basis, either partially or in their entirety.
These task often times are done manual by office workers, they might repeat on a timely basis.
Examples of recurring tasks could include:
- Data entry of files
- Employee on-boarding process
- Customer on-boarding
- Sending monthly emails and reports
- And many more…
Recurring tasks usually are mundane and require low level skills. By being able to organize these task to save time for other higher value-added work would be a ideal.
How Much Time Do We Spend On These Recurring Tasks?
It is estimated that 4 hours and 38 minutes, around 10% of office work time, per week of duplicate tasks occupies people at work globally.
Reading and replying to emails is one of the most common tasks that consumes a lot of the workers’ hours. Study shows that workers could spend 28% of work hours per week on reading and replying to emails alone.
From Asana’s Global Anatomy of Work Report, it is estimated that workers spend 13% of working time on recurring tasks, causing 236 hours being wasted every year on these tasks.
Why Choose Automation to Execute Recurring Tasks?
Automating work processes can improve productivity immensely. By automating high volume recurring tasks, businesses can save money, cost and man-power-hour.
That’s why technology such as Cognitive Automation, Robotic Process automation (RPA) and Artificial Intelligence are being used by more businesses to automate recurring tasks.
According to Mckinsey, it is estimated that in 60% of occupation, there are at least one-third of the constituent activities could be automated.
In Singapore alone, Two-thirds of Singaporean office workers feel their work tasks are too repetitive, with 71% of respondents wanting some parts of their tasks to be automated.
For a business to keep their competitiveness within the market, they would have to implement digital transformation. Automation being one of the solution to start digital transformation, can bring a lot of benefits to businesses and their employee.
Benefits of automating recurring tasks:
- Reduce labor costs.
- Avoid burnout among workers.
- Saving time for more value added tasks
- Avoid human errors
However, not all processes are suitable for automation. Businesses need to do have a good understanding of what tasks can be automated to maximise profit and research the right vendors. Automation can be implemented quite fast, but it is crucial for business to allow training for workers in order to operate.
Automation does not mean that it will replace human workers or jobs. By using automation, this will provide a strong tool to help workers in completing their tasks. While some work process may be automated, human worker would still need to verify the end results and handle outliers that cannot be processed through automation.
In conclusion, recurring tasks can cause inefficiency as massive profit lost in the long run, it is crucial for businesses to automate and allocate the work time for other higher value tasks. Do keep in mind that not all process are suitable to be automated, thus choosing the correct vendor would be crucial.
If you need assistance with office-work process automation, Gleematic A.I. is ready to help. Gleematic A.I. uses Cognitive Automation helping businesses in various industries across Asia. Contact us and start your Cognitive Automation journey.