The financial services industry is undergoing a profound transformation, with AI playing a central role in reshaping the way businesses operate, interact with customers, and make data-driven decisions.
ChatGPT, powered by OpenAI’s state-of-the-art AI technology, and Cognitive Automation are at the forefront of this transformation. In this article, we will explore how these technologies are revolutionizing the financial services sector and driving innovation.

ChatGPT’s Capabilities in Financial Services

A. Natural language understanding and generation
ChatGPT’s natural language processing abilities enable it to understand and generate human-like text, making it a powerful tool for communication and information retrieval in financial services.

B. Automating routine tasks and customer interactions
Routine tasks, such as account balance inquiries and transaction history, can be automated with ChatGPT, freeing up human resources for more complex and value-added activities.

C. Enhancing data analysis and decision-making
ChatGPT’s ability to process vast amounts of data and provide data-driven insights contributes to more informed decision-making in financial analysis, risk assessment, and investment strategies.

Read More: 8 Use Cases of Natural Language Processing in ChatGPT that Can be Impactful for Your Business

Benefits of combining ChatGPT and Cognitive Automation in Banking and Financial Analysis

A. Improved customer experience
The integration of ChatGPT and Cognitive Automation improves customer service quality by providing prompt, consistent, and accurate responses to customer inquiries.

The video above shows how we can use Cognitive Automation to ‘communicate’ with ChatGPT: giving inquiries to answer, getting the answer, and creating prompts to write email reply based on the answer. This helps to save time and increase productivity for the companies.

B. Cost savings and operational efficiency
Automating routine tasks and customer interactions reduces operational costs and allows employees to focus on high-value tasks. Employees would not need to spend as much time solving or completing mundane and repetitive processes.

Here, Gleematic first connects to the accounting system/software to retrieve transaction reports. It subsequently proceeds to obtain the bank statement from the bank portal. Following this, Gleematic extracts transaction data from both sources and consolidates it in a spreadsheet. Finally, using AI capabilities, Gleematic cross-references and compares transaction records between the accounting system/software and the bank statement.

C. Enhanced fraud detection and security
Cognitive automation can quickly identify and flag potentially fraudulent activities, bolstering security and protecting both financial institutions and customers.

In this video, Gleematic is comparing the face on ID card with a photo. Gleematic will do face recognition to compare faces on both documents. As an output, Gleematic will create Excel sheet indicating if the faces on both documents are matched or not.

D. Data-driven insights for better financial analysis
The synergy of ChatGPT and Cognitive Automation facilitates data analysis, allowing financial professionals to extract valuable insights and trends from complex data sets.

In this video, Gleematic demonstrates its ability to forecast loan approval decisions for potential customers, with the AI-driven machine learning capabilities it possesses. Gleematic, utilizing its AI-enhanced features, leverages historical data patterns and trends to determine the eligibility of proposed loans. This capability holds value across various sectors, including but not limited to banking, finance, accounting, and insurance.

Challenges and Considerations

The use of AI in financial services necessitates strict data privacy and security measures to protect sensitive customer information. Ethical issues surrounding AI, such as bias in algorithms and the responsible use of AI, must also be addressed to maintain trust.

Any financial institutions must navigate complex regulatory frameworks and ensure AI systems comply with industry-specific rules and standards. While also making sure that regular training and fine-tuning of AI models like ChatGPT are implemented to maintain their accuracy and relevance.

Read More: 5 Tips for Companies to Prepare for Generative AI

Future Trends of AI

A. The evolution of AI in financial services
With the integration of more advanced technologies, contributing to greater automation and innovation in the financial sector. Not only this will continue to help companies save costs, workers will also be able to save time and provide more focus on higher value tasks.

B. Emerging technologies and their impact
As technology continue to evolve, emerging technologies like blockchain, quantum computing, and advanced data analytics will play a significant role in shaping the future of financial services.

C. Potential advancements in ChatGPT for finance
ChatGPT is expected to undergo continuous improvements, offering more specialized applications in finance and deepening its integration into financial institutions.


ChatGPT, along with Cognitive Automation, is reshaping the financial services industry by improving customer experience, reducing costs, enhancing security, and providing valuable data insights. As AI continues to advance and financial institutions embrace these technologies, the future of banking and financial analysis will be marked by greater efficiency, innovation, and customer satisfaction, creating a more interconnected and secure financial landscape.

Written By: Reiko Anjani